Free School Meal Voucher Arrangements - Updated 11.1.21
Following the announcement made on Monday 4th January 2021 the school will issue further supermarket food vouchers to parents/carers of FSM children. We aim to distribute the £15 vouchers using the Wonde system used during the school closure period last year.
The vouchers provided can be used in Asda, Morrisons, Aldi, Tesco, Sainsbury’s, Iceland, Waitrose or McColl’s and should only be used to buy food and other essential items.
W/B 4/1/21 - Vouchers issued on 6th January
W/B 11/1/21 - Vouchers scheduled to be issued on 13th January
The school will provide the following information to the third-party provider: parent’s first and last names, email address, phone number and supermarket choice.
Please find below Frequently Asked Questions (FAQs) and a privacy notice explaining how your data will be protected by Sunbury Manor and their third-party provider.
Mr A Cottle
Frequently asked questions
1 Why is my child’s school asking for my information?
You are being asked for information to make sure you can get the help that Sunbury Manor has put in place for families who have children who already receive Free School Meals based on their family income.
2 What help is available for my child?
To help during the school closure period, Sunbury Manor is supplying a supermarket vouchers to the value of £15 per week. The voucher is for food and other essential items only.
3 Can I choose which supermarket voucher to get?
The vouchers provided can be used in Asda, Morrisons, Aldi, Tesco, Sainsbury’s, Iceland, Waitrose or McColl’s and should only be used to buy food and other essential items. The restrictions for each supermarket are listed below:
4. How do I access my voucher?
You will receive either a text message from ‘Vouchers’ or an email from ‘schoolvouchers.com’ to say that you have been issued with a voucher. Follow the step by step guide to select your supermarket of choice.
5. Can I use the vouchers online?
Asda vouchers can be used online or instore. All other vouchers can only be used instore – simply print the voucher or show it to the cashier on your smartphone.
6. If I don't spend the whole voucher in one visit, can I keep it to use on my next shop?
Yes, you can. If your shopping comes to more than the voucher total, you will need to pay the remaining balance using another method (i.e. debit card).
7. I'm having trouble using my voucher in-store, what should I do?
Please contact the supermarkets directly who will be able to help you.
8. Can I exchange the vouchers for cash?
No. The vouchers cannot be exchanged for cash.
9. When will I receive my vouchers?
Vouchers will be sent out each week. Some email accounts may send the email to your junk folder, so do check this folder for your instructions on how to pick your supermarket and receive your voucher.
10. What will my child’s school do with my information?
The school will pass your information to Wonde, who will use the information you give to send out the supermarket voucher. A privacy notice explains how the data will be used and then once used, destroyed.
11. Who can I talk to if I think there is a mistake or if I don’t receive my voucher?
If you think there is a mistake with the information about you or your household, or the voucher is not received, please contact the school reception.
12. My child lives in Surrey but goes to school in another authority area, what help will I get?
Each school is making its own arrangements. We recommend that you talk to your child’s school in the first instance and they will be able to tell you what arrangements are in place.
13. Who decides who is eligible for Free School Meals?
The government decides who is eligible for free school meals. You can find out about who is eligible and how to apply here https://www.gov.uk/apply-free-school-meals
14. Who is paying for the supermarket vouchers?
The cost of the vouchers is being met by the school.
Answers to Frequently Asked Questions can be found here:
Free school meals winter food voucher scheme school privacy notice
This notice explains what personal data (information) we hold about you, how we collect, how we use and may share information about you. We are required to give you this information under data protection law.
Who we are
Your child’s school collects, uses and is responsible for a range of personal information about you and your child. When we do so we are regulated under the General Data Protection Regulation which applies across the European Union (including in the United Kingdom) and we are responsible as ‘controller’ of that personal information for the purposes of those laws.
The Free School Meals Food Voucher Scheme aims to help families with children who are eligible for Free School Meals and who may be having difficulties paying for food.
Personal information we collect and use
Information collected by us
In the course of providing you with food vouchers, we will collect and use the following personal information, that you provide (or have previously provided to us):
- your name, mobile telephone number and email address
- the internal unique reference that the school systems use
- the school your child attends
- the supermarket that you would like vouchers for.
How we use your personal information
We use your and your child’s personal information to:
- process your application for a free school meals winter food vouchers
- analyse the service that we are providing (not at child level)
- investigate claims of the voucher scheme’s misuse.
How long your personal data will be kept
Records will be retained for no longer than 6 years plus the current financial year from the date of application before the records and all data we have in it is permanently deleted from its secure storage.
Reasons we can collect and use your personal information
We collect and use your personal data to carry out tasks in the public interest.
We will only ever share your data on a basis of need, in line with legislation, and will always work transparently with you.
If you do not provide your data, we will not be able to process your application for free school meals winter food vouchers.
Who we share your personal information with
We will share your information with:
- teams within Sunbury Manor School working to improve outcomes for children and young people
- commissioned providers of local authority services (working to administer the voucher scheme)
We may share your personal data with the National Fraud Initiative, which is administered by the Cabinet Office, for the purposes of assisting the prevention and detection of fraud. We will share personal information with law enforcement or other authorities if required by applicable law.
Under GDPR you have rights which you can exercise free of charge which allow you to:
- know what we are doing with your information and why we are doing it
- ask to see what information we hold about you (subject access request)
- ask us to correct any mistakes in the information we hold about you
- object to direct marketing
- make a complaint to the Information Commissioner's Office.
Depending on our reason for using your information you may also be entitled to:
- ask us to delete information we hold about you
- have your information transferred electronically to yourself or to another organisation
- object to decisions being made that significantly affect you
- object to how we are using your information
- stop us using your information in certain ways
We will always seek to comply with your request, however we may be required to hold or use your information to comply with legal duties. Please note, your request may delay or prevent us delivering a service to you.
For further information about your rights, including the circumstances in which they apply, see the guidance from the UK Information Commissioner's Office (ICO) on individuals’ rights under GDPR.
Keeping your personal information secure
We have appropriate security measures in place to prevent personal information from being accidentally lost or used/accessed in an unauthorised way. We limit access to your personal information to those who have a genuine business need to know it. Those processing your information will do so only in an authorised manner and are subject to a duty of confidentiality.
We also have procedures in place to deal with any suspected data security breach. We will notify you and any applicable regulator of a suspected data security breach where we are legally required to do so.
Please contact your school's headteacher to exercise any of your rights, or if you have a complaint about why your information has been collected, how it has been used or how long we have kept it for.
GDPR also gives you right to lodge a complaint with a supervisory authority. The supervisory authority in the UK is the Information Commissioner who may be contacted on 03031 231113.
Are you facing a financial crisis this winter? Help is available.
This year has had a huge effect on people’s lives, with the impact of COVID-19 pushing many to financial breaking point.
At this time of year, with extra pressure on household budgets, it is important to know that help is available.
As part of the government’s Winter Support Grant, Surrey County Council has made extra funding available to the Surrey Crisis Fund.
This money is there to act as a winter lifeline for those who have nowhere to turn when unexpected bills appear or an essential household item breaks down, leaving no money for essential living costs.
Please search ‘Surrey Crisis Fund’ online, or ask at your local library or Citizens Advice Bureau. Surrey County Council Community Helpline: 0300 200 1008 / SMS: 0786 0053 465 for Deaf and hearing impaired residents only (Monday to Friday: 9am to 5pm)